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RETURN POLICY
We extend a 3 day money back guarantee on all products
Except special order items, custom cables, and reference material.
You can return the product within 3 days of shippment received date, to receive credit, for exchange, or for a refund.
Refunds on purchases made with a credit card will only be credited to the same card.
Shipping fees and return shipping costs are Non-Refundable.
No returns other than defective product after 15 days of invoice date.
All sales are final. Should a replacement for a defective item not be available.
A credit or substituted item will be given.
Please keep all packing material, documentation, and software in the event your equipment has to be returned. Customer must pack defective items being returned complete, as if they were new and in working condition.
To return an item
Please contact our Customer Service department at 718-234-0045,
Or email to request an RMA number (Return Material Authorization). RMA@ChowBig.com
Please having the following available when calling for a RMA number:
Customer name, invoice number, serial number(if applicable), and nature of problem.
All of this information can be found on your invoice.
Returns without an RMA number will be refused, and returned to the sender at your expense. ChowBig cannot be held responsible for returned merchandise lost or damaged by the customer's shipping carrier. For your safety, please insure the returned merchandise, and use a traceable shipping method.
All returns must be sent back, postage prepaid, in original, new condition complete with all packing, manuals, registration forms and accessories or you will be subject to a minimal 20% restocking fee.
Shipping, handling, and COD charges are non-refundable.
All returns must be sent to: ChowBig.com
Attn: RMA #XXXXXXX
6510 New Utrecht Avenue Brooklyn, NY 11219
WHAT IS THE DURATION OF YOUR CHOWBIG LIMITED WARRANTY?
LIMITED WARRANTY INCLUDING LABOR AND PARTS FOR THE FIRST YEAR
ChowBig warrants to the original purchaser that the ChowBig product or products you have purchased from ChowBig, excluding software, disks and drivers, compact discs, documentation, and related information, is free from defects in parts and/or workmanship for three years from the date of purchase. During the first year of the warranty period ChowBig will correct any defects in parts and workmanship at no charge for labor and materials. You must return the product or products which are defective as explained below. You are responsible for shipping and insurance expenses incurred in returning the defective product or products.
WHAT YOUR COMPTOOLS LIMITED WARRANTY DOES NOT COVER?
All of the HP product, Intel Retail Box, AMD CPU Retail Box, Monitor, LCD, Hard Disk Drive,
( CD-Rom Drive, CD-RW Drive, DVD Drive, DVD-RW Drive in Retail box Package ), Tape Back up Drive, Printers and Scanners.
NO WARRANTY BY CHOWBIG, by MFG. warranty only
This limited warranty does not warrant or cover: Products not purchased from ChowBig ; Software, disks and drivers, compact discs, documentation and related information (Please refer to the software publisher's warranty); Damage during shipment other than original shipment to purchaser; Impact with other objects, dropping, falls, spilled liquids, or immersion in liquids; Disaster such as fire, flood, wind, earthquake, or lightning; Unauthorized attachments, alterations, modifications or foreign objects; Peripherals (components used with ChowBig products but which are not sold by ChowBig to purchaser); Problems resulting from adjustments to the purchased hardware and software configuration and additional hardware and software; Problems caused by configuration conflicts between the purchased ChowBig operating system and software and any additional software application installations and operations and hardware from non-ChowBig suppliers; Failure to provide a suitable installation environment for the hardware system; Use of the hardware system for purposes other than those for which it was designed; Improper maintenance; Any other abuse, misuse, mishandling or misapplication such as use of incorrect voltage, use of incorrect fuses, improper or insufficient ventilation, failure to follow the manufacturer's user's manuals that are provided by ChowBig;
WHAT ARE THE LIMITATIONS OF YOUR COMPTOOLS WARRANTY?
There is no implied warranty of merchantability or fitness beyond the one (1) year duration of this written warranty. ChowBig, expressly disclaims all warranties not stated in this warranty. There are no warranties which extend beyond the description on the face hereof. Any implied warranties that may be imposed by law are limited to the duration and terms of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
ChowBig shall not be liable for any damages caused by its products or the failure of its products to perform, including incidental and consequential damages, including but not limited to, lost profits, lost savings, loss of use of the hardware system, loss use of related equipment, cost of substitute or replacement equipment, "down time" or injury to property. Under no circumstances shall ChowBig be liable for incidental, consequential or other damages relating to or caused by software.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
WHEN DOES YOUR WARRANTY PERIOD BEGIN?
Your sales invoice date is your purchase date for purposes of commencing your warranty period. Your sales invoice is your proof of the date of purchase. The warranty period is not extended as a result of purchasing any additional products from ChowBig or upgrading your presently owned ChowBig products. SHIPPING You must pre-pay shipping and costs including insurance for any defective system or parts returned under this warranty. ChowBig shall not be liable for risk or loss or damage during shipment of your returned system or parts if you fail to insure the shipment. For international shipping, you must pre-pay any shipping charges, insurance, export taxes, custom duties and taxes including VAT taxes or any other charges associated with transportation of your ChowBig products. You assume the risk of loss. Replacement products shall be new or serviceable used products, and are warranted for the remainder of the warranty period or 15 days, whichever is longer.
WHO IS COVERED?
Your ChowBig warranty extends only to you, the original purchaser. It is not transferable to anyone else who receives the product from you whether by sale or other means.
WHAT DOES YOUR ChowBig LIMITED WARRANTY COVER?
During the first year of the warranty period, ChowBig will at no additional charge, repair or replace defective parts, at ChowBig sole discretion, with new parts or at the option of ChowBig serviceable used parts that are equivalent to new parts in performance. During the second and third years of the warranty period, ChowBig will provide free or new or, at ChowBig's sole discretion, serviceable used parts that are equivalent to new parts in performance, but no labor to install parts. Any service you choose, including ChowBig can do service during this period.
All exchanged parts and hardware products replaced under this warranty become the property of ChowBig. As to any single claim, if after a reasonable number of attempts by ChowBig, ChowBig is unable to restore the hardware product to good working order by repair or replacement, you may request a refund within warranty period in an amount not to exceed the purchase price, excluding any shipping charges, provided the equipment covered under the warranty has been returned to ChowBig pursuant to an RMA number issued by ChowBig. Your request for refund as explained in this paragraph must be in writting and sent to Comptools Computer at: 6510 New Utrecht Avenue, Brooklyn, NY 11219 by Certified Mail Return Receipt Requested. These remedies are the purchaser's exclusive remedy.
HOW DO YOU OBTAIN WARRANTY SERVICE?
In order to obtain service under your ChowBig warranty, please follow this procedure: Locate your system serial number (sticker located on back of computer) and invoice number and call 718-234-0045 to speak to a Technical Support Department representative. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If you are not satisfied that your claim has been resolved, then you must send a written claim for technical assistance within the applicable warranty Period to: 6510 New Utrecht Avenue, Brooklyn, NY 11219 by Certified Mail Return Receipt Requested or fax your claim request to 718-256-9531. Telephone technical support service is limited to configuration and operation of computer systems, sold by ChowBig as well as configuration of operating system software installed by ChowBig on its computer systems, for thirty (30) days from the date of shipment. This does not include parts and components sold separately. 1. PARTS REPLACEMENT If the technical support staff determines that a part is defective, a replacement can be sent to you at our expense after you obtain a Return Merchandise Authorization (RMA) number. You must call our technical support service at: 718-256-3976 to obtain an RMA number before you attempt to return any part. Parts returned without first obtaining an RMA number shall not be accepted, and in any case, shall not be repaired or replaced.
ChowBig can send you the replacement part before you return the defective part if you provide ChowBig, with your valid credit card number to cover the cost of the replacement. If ChowBig does not receive the defective component within 14 days from date of delivery of new part, you will be charged on your credit card for the cost of the component, and you will receive an invoice from ChowBig. Please retain your shipping information, including tracking number. This will serve as your proof of return. You can still return the defective component for credit after 14 days, but you will be charged a minimum 20% restocking fee. When you return the defective component it must be freight prepaid and insured. Please write the rma number on the outside of the package. After receiving the replacement component(s), please feel free to call us if you need assistance in installation.
A replacement part will be sent to you after ChowBig receives the defective part from you if you cannot provide us with a valid credit card number.
ChowBig shall not be responsible for failure of the delivery service to make on-time delivery. The technician will give you a Return Merchandise Authorization (RMA) number for the replacement part under warranty. Please write this RMA number on the package in large, clear letters when returning the defective part.
If ChowBig determines that the failure of the return parts was not the result of a defect in parts or workmanship, ChowBig reserves the right to charge you for parts and labor at the labor rate specified by ChowBig. ChowBig will advise you prior to assessing these charges. ChowBig shall not perform any such labor or provide any such parts unless you provide written permission to perform the work and/or replace parts at the prices and rates quoted to you by ChowBig. If such written permission is not provided within 3 business days of notification that your claim does not result from defects in ChowBig's parts and/or workmanship, your part(s)/system(s) shall be returned to you at your expense. If shipping costs are not paid and the system is returned to ChowBig, then you shall be charged for such shipping costs and storage fees in the amount of $10.00 per day of storage.
3 DAYS CONDITIONAL MONEY BACK GUARANTY
If for any reason you are unsatisfied with your purchase of ChowBig product, you may return the Product to ChowBig within three 3 days of the shippment received date for a full refund of your purchase price, less any restocking fee for, including but not limited to, opened software, missing manuals, missing components, or missing software license certificates or damage or alteration to the product. Shipping charges and insurance are not included and will not be refunded to you. Shipping charges and insurance must be paid by you. After 15 days, all sales are final, and credit or refunds will not be given.
You must follow the conditions outlined below in order to obtain your refund:
Before any return, an RMA number must be obtained from ChowBig by calling 718-234-0045. The RMA number is ChowBig authorization for you to return your parts / system. The returned product must be clearly marked with the RMA Number on the label and should be shipped in the original packaging, prepaid and insured by you in order to prevent damage during shipping. Tracking numbers and all other shipping information must be retained by you until you have been credited for the return by ChowBig.
To receive a refund, the returned product must be received at our factory within ten (10) days from the date that the RMA is issued and within (25) days from the purchase date. If your product is not received within ten (10) days of the RMA being issued, but it is received within (25) days of your purchase date, then you shall be charged 20% of your invoice amount as a restocking fee. If your product is not received within (25) days of your purchase date, then you shall not be entitled to any refund. Upon ChowBig receipt of your returned product and verification that the same has not been damaged, altered or is missing parts, manuals, components or software license certificates or that software has been opened, you will receive a full refund normally within fourteen (14) days from the date the system is received. For products purchased with a credit card, the refund will be paid by issuing a credit on your credit card. Your refund amount may be reduced for opened software, missing manuals, missing components, or missing software license certificates or damage or alteration to the product. ChowBig will not accept any unauthorized returns. Any merchandise returned without first obtaining an RMA number shall be rejected and returned to you at your expense. If shipping costs are not paid and the system is returned to ChowBig, then you shall be charged a storage rate in the amount of $10.00 per day of storage.
HOW DOES STATE LAW RELATE TO THIS WARRANTY?
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. JURISDICTION AND VENUE You and ChowBig agree that this warranty, its interpretation and any disputes arising from this warranty shall be exclusively governed by the laws of the State of New York and applicable federal laws. It is mandatory that all disputes arising from or relating to this warranty, or any agreement arising out of the acceptance thereof, shall he commenced and tried exclusively in the New York Supreme Court, New York County in the State of New York, USA except in the case where such disputes must be tried in United States federal courts in which case it is mandatory that such disputes shall be commenced and tried in the United States District Court for the Southern District of New York.
SCOPE OF WARRANTY AGREEMENT
This writing contains the total agreement of you and ChowBig and all agreements entered into prior to or contemporaneously with the execution of this agreement are excluded whether oral or in writing. No oral or written information, including but not limited to, the three (3) day money back guaranty, or advice given by Comptools its agents or employees shall create a warranty or in any way increase the scope of this warranty.